House offices would keep shared records of requests for help

Each House member would assign a staff member to submit and update records in the shared system. Requests must come from people who live or have their permanent home in the member's district. Updates would stop when the member finishes helping, the person asks to stop, or the member leaves the House. Updates would also stop if the member determines that another member is properly qualified to help or a condition in the person's handling instructions requires the assistance to end. Staff would submit records no earlier than one week after a request arrives. The chief administrative officer would set the update schedule, and members could require more frequent updates.

Members could access other members' case records, and the House Clerk would have access during vacancies. A member could view records if they represent the same district as the other member or the person seeking help lives or has a permanent home in their district. An optional shared form would let people authorize help by their member, a successor, and the Clerk when their member is absent. The Clerk's access would last only for the vacancy in the original member's district.

Members would notify people that they may submit instructions for handling their requests and records. These provisions cover people requesting help from a House member and the records kept for those requests. Instructions could cover the request and information collected while staff provide help. The closing record would state whether those instructions were followed. The system would remove and delete each case record no later than one year after staff record its final status.