People in custody would have care complaints reviewed by a team

People in custody would need team review of covered care complaints. This covers complaints against licensed or certified providers about health care or rehabilitation received in county detention or state corrections custody. People could submit complaints directly to the team. A licensing board that receives an unreviewed complaint would have to send it to the team. The bill would take effect on passage and approval.

The review team would decide by majority vote whether to forward each complaint for further action. The person who complained, the provider, and the detention center administrator or Department of Corrections would receive a written response explaining the decision. Reviewers would consider the work the provider's license or certification allows. If the team declines to forward a complaint, the department would keep the record without sending it to a licensing board.