Report recommends continued improvements at Massachusetts veterans’ homes

The report recommends that the Executive Office of Veterans Services keep supporting the homes’ electronic health records. The recommendation covers the Chelsea and Holyoke veterans’ homes and collaboration among their staff and the company that provides the records system. This is a recommendation, not a requirement to provide a new service.

The report recommends that the Executive Office of Veterans Services continue work on shared policies and procedures. The work covers both veterans’ homes and includes staff training. A consultant is helping review, write, and put policies into practice. This is a recommendation to continue work already underway.

The report recommends that the homes keep exploring ways to reach more veterans and support a more diverse workforce. The options concern veterans across Massachusetts and staff at both homes. They include outreach, staff career paths, and possible homes in other regions. The report does not require expansion into other regions or promise additional places for residents.