Veterans homes report recommends shared policies and wider outreach

The report recommends that the Executive Office of Veterans Services keep working with both homes and the electronic-record vendor to improve use of the medical records system. The recommendation covers both Massachusetts veterans’ homes and their staff. The report recommends continued support; it gives no end date.

The report recommends that the Executive Office of Veterans Services continue standardizing policies and procedures at both homes and train staff on them. The recommendation covers policies, procedures, and staff at the Chelsea and Holyoke veterans’ homes. The report says a consultant is helping review current policies, draft new ones, and support implementation. The report describes work already underway and recommends continuing it; it gives no end date.

The report recommends that the homes consider ways to reach veterans across Massachusetts, possible locations in other regions, and ways to support staff diversity and career growth. The recommendations concern veterans seeking services and staff at the Massachusetts veterans’ homes. The report recommends exploring these options; it does not require new homes or promise expanded access. The report sets no deadline for exploring these options.