New JerseyBill would require automatic credits for long service outages
If enacted, the bill would require cable, phone, internet, and satellite providers to credit customers automatically after complete outages lasting three or more hours.
What it does
Covered providers would automatically credit customers for complete outages lasting three or more hours. The credit would equal one-thirtieth of the monthly bill for every three hours of outage.
Argument forCustomers could get an automatic credit after a complete outage, without having to contact their provider to request one.
Argument againstCustomers could miss out on credits when outages stem from bad weather, equipment problems, unpaid bills, planned maintenance, war, or terrorism.
More detail
Covered providers would automatically credit customers after a complete service outage lasting three or more hours. The requirement covers cable television, local and long-distance phone, internet, wireless phone, and direct broadcast satellite providers and their customers or subscribers. A complete outage must prevent the customer from using the service for its intended purpose. Outages caused by non-emergency bad weather, customer equipment failure or nonpayment, scheduled maintenance with advance notice, war, or terrorism do not qualify. The act would take effect on the first day of the sixth month after enactment. Providers would apply credits to the customer’s next bill.
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Where it stands
- Introduced
- Passed 1st Chamber
- Passed 2nd Chamber
- To Governor
- Became Law
Looking ahead
No hearings or votes scheduled.
History
- 2026
- Sep 24Introduced, Referred to Assembly Telecommunications and Utilities CommitteeIntroduced
Consumer Protection