New Jersey would survey utility customers every five years

The New Jersey Board of Public Utilities would conduct customer opinion surveys. The board would survey customers for each public utility doing business in New Jersey about service, billing, and overall satisfaction. The board would send surveys by email or postal mail. Answering would be voluntary, and responses would be anonymous when practical. The board could write the questions or direct a utility to write them. The bill would take effect immediately if enacted. The board would report findings to the governor and Legislature within 90 days after each survey becomes available.