New YorkProhibits state agency hotlines from relying exclusively on automated answering systems
What it does
Prohibits state agency hotlines from relying exclusively on automated answering systems; requires state agency hotlines to provide callers with a clear option to speak with a live representative.
Where do you stand?
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Where it stands
- Introduced
- Passed 1st Chamber
- Passed 2nd Chamber
- To Governor
- Became Law
Looking ahead
No hearings or votes scheduled.
History
- 2026
- Apr 1REFERRED TO GOVERNMENTAL OPERATIONSIntroduced