New JerseyBusinesses would offer chat records when customers cannot save chats themselves
Businesses using live text chat would have to offer customers a word-for-word record only when they cannot keep the chat text themselves at the end.
What it does
Businesses would have to offer a word-for-word record when a chat ends if customers cannot keep its text themselves. If the chat tool blocks that, businesses must explain the option when the chat starts.
Argument forCustomers who cannot keep a chat themselves could get a word-for-word record to check later if they dispute what was said.
Argument againstCustomers who cannot keep chat text themselves might have to rely on the Attorney General to enforce the rule because they could not sue under this bill.
More detail
Businesses would have to offer a word-for-word chat record to customers who cannot keep the chat text themselves when it ends. The rule covers businesses that use live text chat with consumers. The offer is required only if customers cannot copy, download, save, or otherwise keep the chat text on their own when it ends. If the chat tool blocks customers from keeping the text on their own, the business must clearly tell them about the option when the chat starts. If enacted, the law would take effect immediately.
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Where it stands
- Introduced
- Passed 1st Chamber
- Passed 2nd Chamber
- To Governor
- Became Law
Looking ahead
No hearings or votes scheduled.
History
- 2026
- Oct 5Reported from Senate Committee with Amendments, 2nd ReadingLatest
- Mar 5Introduced in the Senate, Referred to Senate Commerce CommitteeIntroduced
Consumer ProtectionTechnology