New YorkRelates to enhanced customer service standards and compliance framework for utility customer assistance operations
What it does
Establishes performance-based service standards and oversight mechanisms for gas and electric utility customer assistance centers to ensure high-quality customer care, emergency response capacity, and consumer protection.
Where do you stand?
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Where it stands
- Introduced
- Passed 1st Chamber
- Passed 2nd Chamber
- To Governor
- Became Law
Looking ahead
No hearings or votes scheduled.
History
- 2026
- Feb 12REFERRED TO ENERGYIntroduced