West Virginia’s Department of Human Services must contract for private caseworker aides in a limited trial and begin a two-county mobile-device trial on October 1, 2027.
The Department of Human Services must contract for private caseworker aides in a trial covering no more than three counties. Aides provide administrative help while the department keeps control over cases.
Beginning October 1, 2027, a two-county trial requires mobile devices for child abuse and neglect investigations. Workers must use them in at least 70 percent of cases during the study.
The Department of Human Services must contract with qualified private providers for aides who provide administrative help using a human services technology platform. The trial covers districts totaling no more than three counties. Selection criteria include heavy workloads, persistent staff vacancies, or unusually frequent placements of children outside West Virginia. Aides must meet substantially equivalent education, experience, training, and background check requirements as department caseworkers and aides. The department keeps control over cases, and contracted aides must follow its policies and oversight. The department may continue or expand the trial statewide if its evaluation shows improved ability to handle cases or improved outcomes. The law requires establishment within 90 days of June 12, 2026. The trial runs 15 months from contract signing, including three months of setup. Before it ends, the department must report results, costs, and recommendations to the Joint Committee on Health.
The Department of Human Services must run a trial requiring mobile devices to access its case management system during child abuse and neglect investigations. The Department of Human Services selects the two counties where the trial takes place. Devices must let workers record all parts of investigations as they happen, securely upload daily, and work with existing department programs. The department must extract and analyze performance measures monthly. The department must report program status and technology use to the Legislative Oversight Commission on Health and Human Resources Accountability on July 1, 2028, and each July 1 thereafter. The trial begins October 1, 2027, and ends five years after the department fully implements it in both counties.
No hearings or votes scheduled.