Louisiana law lets hearing aid buyers cancel purchases under two deadlines

Licensed sellers must give consumers a written receipt or contract explaining a 30-day right to cancel. This applies when a person licensed under this chapter sells a hearing aid to a consumer. A consumer may cancel if the hearing aid does not function adequately. The consumer must return the aid in the same condition as when purchased, except for ordinary wear and tear. The seller may charge a cancellation fee of up to 15% of charges before taxes and must state the exact fee in the receipt or contract. The 30 days start on the later of the aid’s delivery or the receipt or contract’s delivery. The period pauses while the seller, dealer, or fitter has the aid.

Consumers may cancel a hearing aid purchase without a penalty or obligation. This applies to any consumer transaction to purchase a hearing aid. The consumer must notify the seller in person, by email, or by mail postmarked within the three business days. The seller must return payments and traded-in property within 10 business days after receiving the cancellation notice. Any security interest from the sale must be canceled immediately. The three business days begin on the date the consumer actually orders the hearing aid.

Anyone who fits or sells a hearing aid must give the buyer a signed bill of sale or contract. This applies when a person supplies a hearing aid while fitting or selling it. The document must include the seller’s business address, phone number, email address, and license number, as well as the hearing aid’s make, model, serial number, condition, and price. It must also list the Louisiana Board for Hearing Aid Dealers’ mailing address, email address, and phone number.