IllinoisIllinois 9-1-1 centers must follow mental health crisis protocols
Starting July 1, 2027, Illinois 9-1-1 answering points must follow state protocols for coordinating emergency calls with mental health crisis services.
What it does
Starting July 1, 2027, Illinois 9-1-1 answering points must follow state protocols for coordinating emergency calls with mental health crisis services. A state office must monitor every answering point.
Emergency call centers, responders, and mobile crisis teams coordinate care. Where mobile teams are available, police generally may not be sent for a mental health emergency unless the person is suspected of a state crime or threatens physical injury.
The Statewide 9-1-1 Administrator must monitor call centers’ compliance with the crisis response law. The Department of Human Services must help with guidance and information for tracking compliance.
Argument forCoordinating 9-1-1 with mobile crisis teams and 9-8-8 could help people in crisis reach care without police when appropriate.
Argument againstMonitoring every 9-1-1 answering point and reporting service data could add work for local call centers, state agencies, and crisis providers.
More detail
Public safety answering points must follow state protocols for coordinating emergency calls with mental health crisis services. This applies to all Illinois public safety answering points, which are the main locations that receive and process emergency calls. The protocol requirement begins July 1, 2027. The Statewide 9-1-1 Administrator must monitor every answering point.
9-1-1 centers, emergency responders, and mobile mental health services must coordinate responses to people seeking crisis care. These provisions apply when someone seeks emergency mental or behavioral health care, or responders recognize that such care is appropriate. Limits on police dispatch and transport apply where mobile crisis providers are available. Where mobile crisis providers are available, police generally may not be sent for a mental health emergency unless the person is suspected of violating state criminal law or presents a threat of physical injury to themselves or others. A mental health crisis or diagnosis alone does not establish a threat. Police may transport someone for mental health care only when no alternative is available, the person requests it and police agree, or the law allows or requires it.
The Statewide 9-1-1 Administrator must monitor public safety answering points’ compliance with the Community Emergency Services and Support Act and work with the Department of Human Services. The oversight covers public safety answering points and their compliance with the Act’s requirements. The Department of Human Services must provide consultation, resources, collaboration, and guidance to support compliance. The Administrator’s rules must address required data, reporting formats, and provider service information.
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Where it stands
- Introduced
- Passed Senate
- Passed House
- To Governor
- Became Law
Looking ahead
No hearings or votes scheduled.
History
- 2026
- Aug 7Public Act . . . . . . . . . 104-0828Latest
- Aug 7Effective Date January 1, 2027
- Aug 7Governor J. B. Pritzker ApprovedBecame Law
- Jun 29Sent to the GovernorTo Governor
- May 31Passed Both Houses
- Vote recorded Concurrence, Amendment 1. Result: pass.Upper
- May 31Senate Concurs
- May 31House Floor Amendment No. 1 Senate Concurs 058-000-000
- May 28House Floor Amendment No. 1 Motion To Concur Recommended Do Adopt Health and Human Services; 009-000-000
- Vote recorded Do Pass, Amendment 1. Result: pass.Upper
- May 28House Floor Amendment No. 1 Motion to Concur Assignments Referred to Health and Human Services
- May 28House Floor Amendment No. 1 Motion to Concur Referred to Assignments
- May 28House Floor Amendment No. 1 Motion to Concur Filed with Secretary Sen. Robert PetersMinor
- May 28Chief Sponsor Changed to Sen. Robert Peters
- May 22Placed on Calendar Order of Concurrence House Amendment(s) 1 - May 25, 2026
- Vote recorded Third Reading. Result: pass.Lower
- May 22Secretary's Desk - Concurrence House Amendment(s) 1
- May 22Third Reading - Short Debate - Passed 100-000-000Passed House
- May 19Placed on Calendar Order of 3rd Reading - Short Debate
- May 19Second Reading - Short DebateMinor
- May 19House Floor Amendment No. 1 AdoptedMajor
- May 15Added Alternate Co-Sponsor Rep. Yolonda Morris
- May 14House Floor Amendment No. 1 Recommends Be Adopted Human Services Committee; 012-000-000Minor
- Vote recorded Do Pass, Amendment 1. Result: pass.Lower
- May 14House Floor Amendment No. 1 Rules Refers to Human Services Committee
- May 13Added as Co-Sponsor Sen. Mike Simmons
- Vote recorded Do Pass. Result: pass.Lower
- May 13House Floor Amendment No. 1 Referred to Rules Committee
- May 13House Floor Amendment No. 1 Filed with Clerk by Rep. Kelly M. CassidyMinor
- May 13Placed on Calendar 2nd Reading - Short DebateMinor
- May 13Do Pass / Short Debate Human Services Committee; 012-000-000
- May 12Motion to Suspend Rule 21 - Prevailed 075-036-001
- May 12Motion Filed to Suspend Rule 21 Human Services Committee; Rep. Robyn Gabel
- May 12Committee Deadline Extended-Rule 9(b) May 15, 2026
- May 12Assigned to Human Services CommitteeMinor
- May 12Referred to Rules Committee
- May 12First ReadingMinor
- May 8Chief House Sponsor Rep. Kelly M. Cassidy
- May 8Arrived in HouseMinor
- May 7Third Reading - Passed; 058-000-000Passed Senate
- Vote recorded Third Reading. Result: pass.Upper
- May 7Placed on Calendar Order of 3rd Reading
- May 7Senate Floor Amendment No. 2 Adopted; GuzmanMajor
- May 7Recalled to Second ReadingMinor
- May 7Added as Co-Sponsor Sen. Steve Stadelman
- May 6Added as Co-Sponsor Sen. Mary Edly-Allen
- May 6Senate Floor Amendment No. 2 Recommend Do Adopt Health and Human Services; 009-000-000
- May 5
- Vote recorded Do Pass, Amendment 2. Result: pass.Upper
- Apr 29Senate Floor Amendment No. 2 Assignments Refers to Health and Human Services
- Apr 28Senate Floor Amendment No. 2 Referred to Assignments
- Apr 28Senate Floor Amendment No. 2 Filed with Secretary by Sen. Graciela GuzmánMinor
- Apr 17Rule 2-10 Third Reading Deadline Established As May 8, 2026
- Apr 16Placed on Calendar Order of 3rd Reading April 28, 2026
- Apr 16Second ReadingMinor
- Apr 15Added as Chief Co-Sponsor Sen. Robert Peters
- Apr 15Chief Sponsor Changed to Sen. Graciela Guzmán
- Mar 31Added as Co-Sponsor Sen. Adriane L. Johnson
- Mar 25Added as Chief Co-Sponsor Sen. Celina Villanueva
- Mar 25Added as Co-Sponsor Sen. Mattie Hunter
- Mar 11Placed on Calendar Order of 2nd Reading March 12, 2026Minor
- Mar 11Do Pass as Amended Health and Human Services; 010-000-000
- Mar 10Senate Committee Amendment No. 1 AdoptedMajor
- Vote recorded Do Pass. Result: pass.Upper
- Vote recorded Do Pass, Amendment 1. Result: pass.Upper
- Mar 10Senate Committee Amendment No. 1 Assignments Refers to Health and Human Services
- Mar 6Senate Committee Amendment No. 1 Referred to Assignments
- Mar 6Senate Committee Amendment No. 1 Filed with Secretary by Sen. Robert PetersMinor
- Mar 6Added as Chief Co-Sponsor Sen. Graciela Guzmán
- Mar 3Postponed - Health and Human Services
- Feb 24Assigned to Health and Human ServicesMinor
- Feb 6Referred to Assignments
- Feb 6First ReadingMinor
- Feb 6Filed with Secretary by Sen. Robert PetersIntroduced
Mental HealthPublic Safety