FloridaCommerce must return reemployment calls by next business day
Starting July 1, 2026, claimants calling about reemployment assistance can leave a number, and Commerce must call them back in order by the next business day.
What it does
Claimants calling Commerce about reemployment assistance can leave a number instead of staying on hold. The department must return those calls in order by the end of the next business day.
Commerce must report on how well the callback program works and recommend whether lawmakers should continue or expand it.
Argument forCallers may avoid staying on hold because they can leave a number and get a return call by the next business day.
Argument againstCallers could still wait until the next business day for a return call, even when they need help sooner.
More detail
The Department of Commerce must use a callback queue and return covered calls in the order received. The rule covers calls to the Department of Commerce from claimants about reemployment assistance. A callback queue lets callers leave a number where they can be reached later instead of getting no answer or staying on hold. The law takes effect July 1, 2026. Covered calls must be returned by the end of the next business day after they are received.
The Department of Commerce must report on the pilot program to legislative leaders. The report goes to the Senate President and House Speaker. The report must cover how well the program works, suggested changes, and whether it should continue or expand. The department must submit the report on or before December 31, 2027.
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Where it stands
- Introduced
- Passed House
- Passed Senate
- To Governor
- Became Law
Looking ahead
No hearings or votes scheduled.
History
- 2026
- May 26Chapter No. 2026-113Latest
- May 22Approved by Governor Ron DeSantisBecame Law
- May 21Signed by Officers and presented to GovernorTo Governor
- Mar 12Ordered engrossed, then enrolledMinor
- Vote recorded Passage. Result: pass.Lower
- Mar 12Passed as amended; YEAS 109, NAYS 0Major
- Mar 12Amendment 460890 Concur
- Mar 12Added to Senate Message List
- Mar 10In Messages
- Vote recorded Third Reading. Result: pass.Upper
- Mar 10Passed as amended; YEAS 38 NAYS 0Passed Senate
- Mar 10Read 3rd timeMinor
- Mar 10Amendment(s) adopted (460890)
- Mar 10Read 2nd timeMinor
- Mar 10Substituted for CS/SB 1192
- Mar 10Placed on Calendar, on 2nd reading
- Mar 10Withdrawn from RulesMajor
- Feb 26ReceivedMinor
- Feb 26Referred to RulesMinor
- Feb 25In Messages
- Vote recorded Passage, Third Reading. Result: pass.Lower
- Feb 25Passed; YEAS 114, NAYS 0Passed House
- Feb 25Read 3rd timeMinor
- Feb 25Added to Third Reading Calendar
- Feb 25Read 2nd timeMinor
- Feb 19Bill added to Special Order Calendar (2/25/2026)
- Feb 17Added to Second Reading Calendar
- Vote recorded Favorable (State Affairs Committee). Result: pass.Lower
- Feb 17Bill released to House Calendar
- Feb 17Reported out of State Affairs Committee
- Feb 17Favorable by State Affairs CommitteeMinor
- Feb 13Added to State Affairs Committee agenda
- Feb 12Now in State Affairs Committee
- Vote recorded Favorable (Information Technology Budget & Policy Subcommittee). Result: pass.Lower
- Feb 12Reported out of Information Technology Budget & Policy Subcommittee
- Feb 12Favorable by Information Technology Budget & Policy SubcommitteeMinor
- Feb 10Added to Information Technology Budget & Policy Subcommittee agenda
- Feb 5Now in Information Technology Budget & Policy Subcommittee
- Vote recorded Favorable (Government Operations Subcommittee). Result: pass.Lower
- Feb 5Reported out of Government Operations Subcommittee
- Feb 5Favorable by Government Operations SubcommitteeMinor
- Feb 3Added to Government Operations Subcommittee agenda
- Jan 131st Reading (Original Filed Version)Minor
- Jan 12Now in Government Operations Subcommittee
- Jan 12Referred to State Affairs CommitteeMinor
- Jan 12Referred to Information Technology Budget & Policy SubcommitteeMinor
- Jan 12Referred to Government Operations SubcommitteeMinor
- Jan 6FiledIntroduced
Economy & Jobs