Delaware would set safety rules for broadband and internet phone networks

Delaware’s utility commission would set rules for network safety, quality, and reliability. The rules would cover broadband sold to the general public, excluding dial-up, and internet phone service that can call regular phones in Delaware. Internet providers would need backup power and plans to restore service during emergencies. The commission could not regulate broadband content or prices where federal law bars state regulation. Internet providers would send detailed network reports to the commission twice a year.

Broadband and phone providers would have to keep copper network equipment safe. This duty would cover Delaware providers that own or maintain copper network equipment, including idle equipment. The commission could order repairs, removal, or other fixes when deteriorated equipment poses a safety or access risk. The duty would last until the equipment is safely removed or replaced with a broadband network that serves the same function and meets state safety and resilience rules.

The commission would run a public complaint system, and providers would tell people how to report problems. The system would take reports about Delaware broadband and internet phone service and unsafe communications equipment. Customers and utility workers could report concerns. Providers would post complaint instructions on their websites and bills and point people to the commission’s system. The commission would review complaints, investigate when appropriate, and could require providers to fix problems.

The commission would investigate, audit, and inspect providers’ facilities. These checks would cover facilities of broadband and internet phone providers in Delaware. If it finds safety or network resilience problems, the commission could order fixes or impose penalties. The commission would conduct these checks each year.