DelawareUtilities would give notice before shifting call center work outside service areas
Delaware utilities would give 120 days’ notice before shifting call center work outside their service area, except when a disaster causes outside contracting.
What it does
Utilities would tell state regulators, current and prospective call center workers, and relevant union leaders at least 120 days before moving or contracting call center work outside their service area. Disaster-related outside contracts are exempt.
Argument forAdvance notice could give call center workers and their unions more time to prepare when a utility sends work outside its service area.
Argument againstThe 120-day notice rule could limit how quickly utilities shift call center work outside their service area, except for disaster-related contracts.
More detail
Public utilities would notify state regulators, call center workers, and relevant union leaders before moving or contracting call center work outside their service area. The rule covers public utility call centers that handle calls, emails, or other electronic messages for customer help or other service. Union leaders would receive notice if a current or prospective worker belongs to their union. A utility would not need to give notice when it contracts outside call center work because of a disaster. Notice would be due at least 120 days before the move or outside contract.
Where do you stand?
Choose your position
Tell your reps
Take a position to see your representatives and ways to contact them.
Where it stands
- Introduced
- Passed Senate
- Passed House
- To Governor
- Became Law
Looking ahead
No hearings or votes scheduled.
History
- 2026
- Jun 24Signed by Governor Matt MeyerBecame Law
- Jun 16Passed By House. Votes: 37 YES 1 NO 3 ABSENTPassed House
- Vote recorded Passage. Result: pass.Lower
- May 12Reported Out of Committee (Labor) in House with 9 On Its MeritsMinor
- Apr 30Assigned to Labor Committee in HouseMinor
- Apr 23Passed By Senate. Votes: 21 YESPassed Senate
- Vote recorded Passage. Result: pass.Upper
- Mar 25Reported Out of Committee (Elections & Government Affairs) in Senate with 2 Favorable, 2 On Its MeritsMinor
- 2025
- Jun 24Introduced and Assigned to Elections & Government Affairs Committee in SenateIntroduced
Economy & Jobs