Ticket sellers would refund buyers when live events are cancelled

Sellers and resellers would refund buyers when a live entertainment event is cancelled. The requirement would cover anyone selling or reselling tickets to live entertainment events, excluding movies. Refunds would include service fees but exclude reasonable fees charged for delivering a physical ticket. Sellers and resellers would clearly explain the refund amount and deadline before purchase. Refunds would be due no later than 30 days following cancellation. The proposed effective date is October 1, 2026.

Anyone advertising or arranging ticket sales or resales would disclose the full price and the dollar amount of required service fees. The rules would cover entertainment tickets, excluding movies. Websites mainly used for resales would label resale tickets and explain that their prices may differ from the event organizer's prices. A reasonable physical-ticket delivery fee could be added based on the buyer's chosen delivery method if disclosed before purchase. Prices could change after the buyer's purchase time runs out. Prices that vary with demand would follow the same price-hold rule. Disclosures and the price hold would begin when the ticket is first offered to the buyer. The proposed effective date is October 1, 2026.

Resellers would need the ticket, a written right to obtain it at a set price, or a warning before making a deal or taking payment. These rules would cover anyone who advertises or helps arrange entertainment ticket resales. The warning would explain the lack of ticket possession or a written purchase agreement and the risk of not supplying the ticket at the agreed price. Resellers could take deposits for agreements to make their best effort to find tickets at a stated price or price range by a stated time, with the required warning. Oral warnings would require written follow-up within two business days. Warnings would be due when the reseller makes the agreement or takes payment, whichever happens first. The proposed effective date is October 1, 2026.

People selling tickets through websites would face limits on using venue, event, or performer names in their web addresses. The restriction would cover the main address and subdomains of websites that advertise or help arrange ticket sales or resales, including addresses using substantially similar names. People acting on the venue's behalf would be exempt. Violations would count as unfair or deceptive business practices. The proposed effective date is October 1, 2026.